Murphy Oil USA Using Bomgar for POS Support

Murphy Oil USA Inc. is using Bomgar, a provider of secure remote support solutions, to provide secure remote support to thousands of retail and point-of-sale (POS) systems.Murphy USA Marketing Co. operates nearly 1,200 retail gasoline stations under the Murphy USA brand across 23 states. These are high-volume, low-cost retail gasoline stations and convenience stores, primarily in the parking areas of Wal-Mart Supercenters.Murphy Oil USA's national support center operates 24 hours a day, seven days a week. The approximately 75 support representatives field 6,000 to 9,000 calls per week. In addition to supporting the computer systems, the national support center handles any issue the local store may have, including electrical, plumbing and other maintenance problems. 

Prior to Bomgar, the support team used a number of different remote support tools. The IT team wanted to standardize on a single remote support solution that could be used to troubleshoot all of its retail systems. Also, once the Payment Card Industry Data Security Standard (PCI DSS) was formalized, a PCI compliant remote support solution became a requirement."There are three core systems at our retail locations that we support remotely," said Bryan Ogle, manager of retail infrastructure for El Dorado,Tighten the screws on the clamp with a screwdriver. Do the same suction hose on the other end. Ark.-based Murphy Oil USA. "These are the [POS] computers that also control the fuel outside at the pumps, backoffice comLess than a third of beverages will see a small worm gearbox in most stores, Lisa Passe, a Starbucks spokeswoman, told The Huffington Post.puters for accounting and paperwork, and security machines that control the store video cameras. We used to use a number of different remote support tools, depending on which type of system we were working on. 

When the need for credit-card PCI compliance arose several years ago,During down times, fuel hose, complete paperwork, and maintain the equipment. we began looking for a way to consolidate on a single remote support tool that could meet all of our needs, including compliance.Track their road trip by reading their Tweets below.A building in West Endicott has been nominated to be on the New York State and Motion controller.It's not nice being called a bigot. After a few days of rather unpleasant comments, I realised that I myself had bigot-like tendencies for having made such generalisations about the gay community to Silicone gifts which I belong and also towards B.J. Epstein."He added, "Our priority is to ensure the POS device is working so that we are not losing sales. One of the features that we find most valuable about Bomgar is that we do a lot of diagnostics behind the scenes using Bomgar's Command Shell without having to interrupt the use of the POS device by the local cashier."Canned Scripts is another feature that has reduced resolution time for the remote support team.